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The Icon Bar: News and features: Acorn User call killer app
 

Acorn User call killer app

Posted by Phil Mellor on 10:14, 7/5/2003 | , , , ,
 
"If you want to make a payment, press 1... If you want to report a problem, press 2... If you're a fan of 70's cop shows, press star key and hash... If you want a nice relaxing hobby, press flowers..." - okay, we've all come across automated telephone systems before, and sometimes we get very frustrated by them. But if you knew there was a RISC OS machine behind the scenes, wouldn't you feel better about it?

Acorn User this week revealed details of the Virtual Call Centre software produced by City Audio Services. It has "been developed as a response to the hitherto unfulfilled need to provide access to very substantial quantities of audio information at reasonable cost, via telephone." A key target in its development has been the Disability Discrimination Act, which requires information to be made freely available to the visually impaired. RISC OS is used for the configuration, navigation, audio playback and remote control (where bespoke external software can be used to customise the system). The system is already being used by an audio book company.

Since we've stolen the news from Acorn User, it's only fair to give them a quick plug in return: the fairly colourful May issue is out now with reviews of Oregano 2, Feathermail and STD's MP3 player, and articles on improving RISC OS and using eBay.
 

  Acorn User call killer app
  andrew (10:34 7/5/2003)
  Horse (11:39 7/5/2003)
    bootmaster (15:39 7/5/2003)
      Turnip (16:09 7/5/2003)
        rich (16:47 7/5/2003)
          Garry (21:09 7/5/2003)
            26bitKiwi (02:19 8/5/2003)
              monkeyson2 (02:24 8/5/2003)
                bootmaster (03:13 8/5/2003)
                  26bitKiwi (05:49 8/5/2003)
                    bootmaster (10:16 8/5/2003)
                      andrew (10:18 8/5/2003)
                        Horse (11:47 8/5/2003)
                          andrew (12:49 8/5/2003)
 
Andrew Message #92113, posted by andrew at 10:34, 7/5/2003
HandbagHandbag Boi
Posts: 3439
"Rob Donaldson"
  ^[ Log in to reply ]
 
Horse Message #92114, posted at 11:39, 7/5/2003, in reply to message #92113
Unregistered user "Bob Ronaldson"

Not exactly a killer application, though.

  ^[ Log in to reply ]
 
bootmaster Message #92115, posted at 15:39, 7/5/2003, in reply to message #92114
Unregistered user This is quite obviously not a "Killer App". Killer Applications, if any needs reminding, are applications that people will buy a particular computer platform for simply to use the application. This sort of software - but for Windows - comes free with many modems. I can't see it shifting a lot of machines.
  ^[ Log in to reply ]
 
Turnip Message #92116, posted at 16:09, 7/5/2003, in reply to message #92115
Unregistered user "Rob Donaldson" comes free with many modems? No
wonder the OEM modems are cheaper...
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Richard Goodwin Message #92117, posted by rich at 16:47, 7/5/2003, in reply to message #92116
Rich
Webmaster
The Icon Bar

Posts: 6802
This is quite obviously not a "Killer App". Killer Applications, if any needs reminding, are applications that people will buy a particular computer platform for simply to use the application. This sort of software - but for Windows - comes free with many modems. I can't see it shifting a lot of machines.
And yet these people are obviously buying RISC OS hardware just to run this software on, making it a killer app for them at least. Not that I would have used the phrase "killer app" myself, but given the state of the market how many units sold on the strength of one piece of software would you consider the makings of a killer app? :)
  ^[ Log in to reply ]
 
Garry Message #92118, posted at 21:09, 7/5/2003, in reply to message #92117
Unregistered user If it sells RISC OS boxes to people who would not otherwise have considered RISC OS, in quantity, then I suppose it's a killer app. However CAS may be happy with (say) 100 sales, but 100 sales of RISC OS boxes spread among the manufacturers and the second hand market is neither here nor there.
  ^[ Log in to reply ]
 
26bitKiwi Message #92119, posted at 02:19, 8/5/2003, in reply to message #92118
Unregistered user If they did say 100 machines each with RISC OS 4 installed, I am sure RISCOS Ltd would be happy. Another company that is selling to a non traditional market is Image Software (www.imagesoft.co.uk) any idea how they are doing?

Every little bit helps, tell everyone you know

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Phil Mellor Message #92120, posted by monkeyson2 at 02:24, 8/5/2003, in reply to message #92119
monkeyson2Please don't let them make me be a monkey butler

Posts: 12380
It looks like it's been ported to Windows... http://www.imagesoft.co.uk/everythingepos/simplEPOS.html
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bootmaster Message #92121, posted at 03:13, 8/5/2003, in reply to message #92120
Unregistered user I can't imagine them selling anywhere like 100 copies.
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26bitKiwi Message #92122, posted at 05:49, 8/5/2003, in reply to message #92121
Unregistered user I have a mate who developed an interactive voice system (for Windows) and he has sold a large number of systems. Most of his customers couldn't care less what OS the system runs on, just that it works well. There is definitely a market. It has helped fund a rather nice boat...
  ^[ Log in to reply ]
 
bootmaster Message #92123, posted at 10:16, 8/5/2003, in reply to message #92122
Unregistered user Yous ay they don't care what system it runs on, yet the one they selected runs on Windows. They may not care, but all things being equal, there's less Fear, Uncertainly, Doubt from buying a Windows box.
  ^[ Log in to reply ]
 
Andrew Message #92124, posted by andrew at 10:18, 8/5/2003, in reply to message #92123
HandbagHandbag Boi
Posts: 3439
"Donald Robertson"
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Horse Message #92125, posted at 11:47, 8/5/2003, in reply to message #92124
Unregistered user "Ronald Donaldson" (closing in on a trademark?)

Sibelius was a killer app, since people not only had to buy the hardware that ran it, but they were actually so compelled to buy it that they wouldn't consider anything else. One might say that a killer app is one which sells the hardware despite the shortcomings of that hardware and associated operating system, has no comparable competition, and might be the only application used on that platform by the customer.

The application under discussion here surely isn't as compelling as Sibelius when assessed using these criteria.

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Andrew Message #92126, posted by andrew at 12:49, 8/5/2003, in reply to message #92125
HandbagHandbag Boi
Posts: 3439
Might well do this though?

"Robson Donalds"

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The Icon Bar: News and features: Acorn User call killer app